Frequently asked questions
We've got the answers
How does the app work?
Connect to Maiven app using your Google account. Then, link your bank accounts to the app by authenticating with the bank’s login and password. After that, review the challenges we created for you, based on the analysis of your transactions; accept the challenges and play with us for 30 days! Finally, win the challenges and get rewarded.
Which bank accounts should I connect?
We recommend that you connect all your existing accounts: checking, savings, credit cards, loans. This will give you the full picture of your finances and us – the opportunity to come up with the most appropriate challenges for you.
How do I win a challenge?
Spend less than the budget per each category accepted.
Is my data secure?
Yes! We use Plaid to connect to your bank accounts so we never see, alter or store your login credentials. For your transaction history, we maintain state-of-the-art technical measures in order to ensure your personal data is safe with us.
My transaction categories are incorrect or are different from my bank statement.
Great catch! We love fixing the issues. Feel free to update your transaction categories as you see fit, and our app will remember in the future.
How much does the app cost?
All the challenges are free for the first 30 days. After that, the app will still be free as long as you win your challenges and will cost $2.99/month for each challenge lost.
I am having issues with the app or my bank account.
We’re not perfect, but we are learning! Please send us an email with the details to email@example.com, and we’ll fix the bugs in a jiffy.
What if I have more questions?
We love to hear from you! We are constantly improving, so any feedback you give us helps us get better. Please email firstname.lastname@example.org your questions or concerns.